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Customer information · Doncaster
Privacy Policy
Ordering a meal kit means sharing an address, a way to contact you and, sometimes, a dietary detail. This policy explains what Simon's Kitchen Kits uses, who may receive it and how you can ask us to change or remove it.
Effective from the date this policy is published on this page.
Who looks after your information
Simon's Kitchen Kits is the data controller for personal information collected through our meal-kit orders, subscriptions, delivery requests and enquiries.
This is our recipe box privacy notice and explains how our UK meal service handles personal data.
Thorpe Mere Road
Doncaster, DN11 0RF
[email protected]
+44 7947 699894
01 · Information and purpose
What We Collect and Why
We ask for details that let us take an order, prepare the right box and get it to the right place. Only what we need.
For each purpose below, we rely on the lawful basis shown. If you choose not to provide essential order or delivery details, we may be unable to fulfil that order.
| Information | Why we use it | Lawful basis |
|---|---|---|
| Order and account details | Name, email, telephone number, delivery address, meal choices and plan preferences help us manage your order, subscription and account messages. | To perform our contract with you. We also keep required transaction records to meet legal obligations. |
| Delivery instructions | Safe-place, entry or timing instructions help the delivery team complete the requested delivery. | To perform our contract and, where relevant, our legitimate interest in completing deliveries accurately. |
| Enquiries and support | Messages sent through contact or delivery forms, including details you choose to share about a meal or dietary question, let us respond and resolve issues. | Steps taken at your request before a contract, performance of a contract, or our legitimate interest in handling customer service. |
| Dietary details | If you provide information that reveals health or other special-category data, we use it only where needed to respond to your request or handle your meal preferences. | Where the information is special-category data, we seek your explicit consent or rely on another condition permitted by law. You can withdraw consent. |
| Marketing choices | Your email or contact details and your record of opting in or out help us send relevant updates only where permitted and honour your choices. | Consent where required. We may also rely on the rules for existing customers where those rules apply and an opt-out is provided. |
You choose what to tell us. Please avoid putting sensitive details in delivery instructions. If a dietary detail is needed to answer your request, we’ll use it for that purpose and limit access to people who need it.
02 · Site tools and service partners
Cookies, Payment Providers and Third Parties
Cookies are small files stored by your browser. We use essential cookies to support core site functions and, where available, preference or measurement cookies only in line with your choices.
You can change or withdraw a cookie choice at any time using the cookie settings control on this site. Your browser settings can also block or remove cookies, although some site features may then work differently.
Card numbers stay with the payment provider.
Payments are processed by a payment provider. Card details are handled by that provider; we do not store full payment card numbers on this website. The provider may process information under its own privacy terms.
When information is shared
We share only the details a supplier needs to do its job. This can include delivery partners receiving a name, address and delivery instructions; payment providers processing a transaction; and hosting, customer-service or email providers supporting our website and communications.
Suppliers must protect the information they handle and use it for the agreed service. We do not sell personal information. If a supplier processes data outside the UK, we use a permitted transfer safeguard where required by data protection law.
03 · Keeping data and your choices
Retention, Security and Your Rights
We keep information only for as long as its purpose or a legal requirement calls for. We then delete it or remove details that identify you.
How long we keep it
| Record | Usual period |
|---|---|
| Order and financial records | For the period required by tax and accounting rules, generally up to six years after the relevant financial year. |
| Enquiry records | Up to 24 months after the last contact, unless an unresolved matter or legal claim means we need them longer. |
| Delivery instructions | Usually removed within 90 days of a completed delivery, unless needed to resolve a delivery issue. |
| Marketing preferences | Until you withdraw consent or opt out. We may retain a minimal suppression record so we can respect that choice. |
Your data rights
Access and correction
Ask for a copy of your personal data or tell us to correct details that are inaccurate or incomplete.
Deletion and restriction
You can ask us to erase data or limit how we use it. Some records must be kept where the law requires it.
Objection and portability
You can object to certain processing, including direct marketing. Where the law allows, you can ask for qualifying data in a portable format.
Withdraw consent
Where we rely on consent, you can withdraw it at any time. This does not affect processing that happened before withdrawal.
Make a privacy request
Email us using the address below and tell us what you’re asking for. We may need to check your identity before sharing or changing personal information.
We usually respond within one month. If a request is complex or you have made several requests, the law may allow us more time; we’ll explain this within the first month.
If you’re unhappy with our response, you can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.
We take security seriously. We use access controls and secure transmission where appropriate to protect personal information. No online service can promise absolute security, so please use a unique password for any account.
04 · Your preferences and getting in touch
Marketing Consent and Privacy Enquiries
We send marketing messages only when we have a lawful basis to do so. Where consent is required, we ask you to opt in before sending them. You can change your mind.
Use the unsubscribe link in a marketing email or contact us directly. We’ll stop marketing messages after your request; service messages about an order may still be sent when needed to fulfil it.
Need to ask us about your data?
Contact Simon's Kitchen Kits and tell us how we can help. We’ll use your message to handle the privacy request and keep a record where needed to track our response.
We review this policy periodically and update this page when our data practices or legal duties change. Please check this page for the current version.