Terms and Conditions

1. Ordering, Payment and Pricing

These terms apply to your use of our website and to meal kits or recipe boxes ordered from Simon's Kitchen Kits. Your order is a request to buy the items shown in your basket.

1. When an order is accepted

   After you submit an order, we will send an acknowledgement. A contract is formed when we confirm that we have accepted the order. If an item is unavailable or we cannot fulfil your order, we will contact you and refund any payment taken for the affected item.

2. Payment

   Prices are in pounds. You must provide accurate payment and contact details. Payment is taken or authorised at the point stated during checkout. If a payment is declined or cannot be completed, we may hold or cancel the order and will tell you where possible.

3. Prices and offers

   The price and any delivery charge shown at checkout form the amount payable for that order. We may correct an obvious pricing error before accepting an order; if this affects your order, we will explain the correction and ask whether you wish to proceed. Promotional terms, where offered, will be shown with the relevant offer.

4. Meal availability

   Menus and individual meals depend on stock and seasonal availability. If a dish sells out after you order, we will contact you about an appropriate alternative or a refund for that dish. We will not charge you for an item we cannot supply.

2. Delivery, Subscriptions, Cancellations and Refunds

Delivery options, available postcodes, charges and estimated dates are shown at checkout. Check those details before confirming your order.

1. Delivery arrangements

   Please give us a complete address and any useful delivery instructions. We will make a reasonable effort to deliver within the selected window, but timings can change due to events outside our control. If delivery cannot be completed, contact us promptly so we can review what happened and discuss the available next steps.

2. Recurring orders and changes

   If you choose a weekly or fortnightly subscription, it renews at the frequency and price shown when you sign up, until you pause or cancel it. You can pause, skip a scheduled box, swap an available meal or cancel through the account options provided, subject to the cut-off shown for that order. A change made after the cut-off may take effect from the following delivery.

3. Cancellations, problems and refunds

   Contact us as soon as possible if you need to cancel an order or report a problem. Once preparation or dispatch has begun, cancellation may no longer be possible for that box. Food orders can be subject to exceptions to statutory cancellation rights for goods that deteriorate or expire rapidly. Nothing in these terms removes any rights you have under consumer law.

4. Perishable food and reporting an issue

   Follow the storage, use-by and cooking instructions supplied with your ingredients. Tell us promptly if an item is missing, damaged, warm on arrival when it should be chilled, or otherwise appears unsuitable. Keep the packaging and order details where possible so we can assess the issue. Any remedy will depend on the circumstances and your legal rights.

Cut-off times matter.

3. Ingredient Substitutions, Dietary Information and Allergens

We aim to supply the ingredients listed for each recipe. Availability can change between menu publication and packing.

1. Ingredient substitutions

   If an ingredient becomes unavailable, we may provide a suitable replacement. We will communicate a material change where practical, and you should check the contents and labels of the box before cooking. If a replacement does not work for you, contact us promptly to discuss the order.

2. Dietary and nutrition information

   Recipe descriptions and dietary labels are intended as general guidance about the dish. They are not medical advice or a guarantee that a meal is suitable for a particular health condition, dietary need or individual. Ingredient and nutrition details can change, so check the current information supplied with your order.

1. Checks before cooking

   You are responsible for checking the supplied labels and recipe information against your own dietary requirements, including after a substitution. Do not use an ingredient if its label or condition raises a concern. Get medical advice where you need advice about an allergy or health condition.

Check every pack.

4. Intellectual Property, Liability and Governing Law

1. Website and recipe content

   Unless stated otherwise, website text, recipes, recipe cards, photographs, logos and branding belong to Simon's Kitchen Kits or are used with permission. You may use recipe instructions for personal cooking. You must not copy, republish or use our content commercially without written permission.

2. Our responsibility

   We are responsible for loss or damage where the law says we are. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited. To the extent permitted by law, we are not responsible for indirect loss that was not reasonably foreseeable when the contract was formed. Your statutory rights remain unchanged.

3. Questions and governing law

   Please contact us first if you have a concern about an order; we will review the details with you. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you may also benefit from mandatory consumer protections that apply where you live, and nothing here takes those away.

4. Changes to these terms

   We may update these terms when our service or legal obligations change. The effective date above identifies the version currently published. The terms applying to an order are the terms in force when we accept that order, unless a change is required by law.

We own our content.